PSM Live CCTV Monitoring Stops Home Break-In and Alerts Police

PSM operators were alerted when an alarm was triggered at a customer’s property as three masked intruders wielding crowbars attempted to force open the front door while the family hid inside. Immediately the PSM operator issued live warnings and audio alerts as the intruders continued attacking the door and windows. While the events unfolded, the operator calmly contacted the police providing a clear, detailed description of the intruders and incident.

After briefly entering the house the criminals quickly fled knowing the police were on their way. Thanks to PSM’s monitoring services and composed response, emergency services were able to get to the crime scene quickly to secure it and ensure the family’s safety. PSM’s CCTV footage was collected as vital evidence.

“It was a terrifying ordeal for me and my family. I don’t know what we would have done without PSM’s intervention. It meant the burglars were only in our house for 2 minutes, not 2 hours” said the residential customer.

PSMs operators are trained to detect, deter and defend to protect homes, families and business through proactive monitoring and instant response. The company offers a diverse range of CCTV monitoring services providing real-time around the clock protection through their remote video receiving centre (RVRC).  When an intruder triggers an alarm, live CCTV footage is sent to trained operators who monitor the situation and visually verify any threats before responding immediately with audio warnings, alarms, and alerting emergency services.

PSM’s Secured by Design dedicated member’s page can be found here.

Watch the incident and PSM operators' swift and calm response here:
House Burglary Caught on CCTV | Watch Shocking Crime in UK

Hazel Goss, SBD Development Officer said, “This was a serious incident that could have had a very different outcome if it were not for PSM and the services they provide. Their quick actions and professionalism made all the difference. They offer products and services you can trust and they are valued members of SBD”.

Kerry Jones, co-founder & CEO of PSM, said, “No one ever thinks it’ll happen to them until it does. This was an awful situation for one of my customers and their family, and I’m just thankful everyone was unharmed. Our job is to make sure that when the unthinkable happens, someone is already watching and ready to respond. The family were incredibly brave, and our operators did exactly what they’re trained to do - act fast, stay calm, and keep people safe.”

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SBD is owned by the UK Police Service with the specific aim of reducing crime and increasing safety for businesses and individuals.

SBD seeks to improve the physical security of buildings and the surrounding area using products such as doors, windows, locks and walling systems along with fencing systems that meet the SBD Police Preferred Specification security requirements.

SBD have many partner organisations, ranging from the Ministry of Housing, Communities and Local Government through to local authorities, housing associations, developers and manufacturers and work closely with standards and certification bodies.

SBD is the only way for companies to obtain police recognition for security-related products in the UK, through the Police Preferred Specification - a product-based accreditation scheme developed 25 years ago, which provides a recognised standard for all security products that effectively deter and reduce crime. SBD work with manufacturers and standards authorities to ensure that security standards are current and updated to keep pace with emerging crime trends.

Learn more about Secured by Design and our member companies at: https://www.securedbydesign.com/